Returns & Exchanges

1. 1. It‘s bummed to us if you're not 100% satisfied with the items you received and would gladly accept returns postmarked within 30 days from the purchase date and a hassle free returns so easy for you!


2. Easy Return
   
   
   Process for self-help return:
   
   1. Sign into your Sskmoneypower account.
   2. Find the order in My Orders, click the “Return Item” button.
   3. Select the item(s) you would like to return, indicate the reasons and submit.
   4. The logistics company will contact you as soon as possible. Please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of Sskmoneypower return centre.
   5. We will confirm the parcel return, immediately after we receive and update the status of the return and refund within 7 working days. The refund will be returned to your Sskmoneypower wallet or to your original payment account.


3. Return with the help of customer service:
   
   1. Please contact Customer Service by submitting a query on our site indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
   2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
   3. Drop off your package at the local post office.
   4. Most returns are processed within 5 business days after we receive your package. We will issue the refund to your Sskmoneypower wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. You will receive a confirmation email or SMS, once your refund has been issued.
      *If your order is paid by COD, then your wallet balance cannot be withdrawn and it can be used together with coupon code and points on your next purchase.
   
   
4. Return Conditions
   
   1. We only accept returns postmarked within 30 days from the purchase date.
   2. Orders must be delivered.
   3. The address of the recipient must be in India.
   4. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, cosmetics and accessories.
   5. All items in bundling promotion are not eligible for partial cancels, exchanges or returns.
   6. Items returned must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed or altered in any way.
   7. We do not accept returned items that were sent back by you directly without checking with us first.
   8. We do not offer Freight to Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.


5. Refunds
   
   1. Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your Sskmoneypower Wallet or the original payment account per your request.
   2. If the order is free shipping, postage will not be deducted.
   3. Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.
      Note： Refunds will be initiated for items only, other fees like insurance, shipping, COD service charges are non refundable.


6. Return Address
   If you wish to return the items to the nearest return address, please submit a query in your account and our customer service representative will get back to you within 24 hours.
   Note: Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.